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Contact the organisations

HM Revenue & Customs
Complain about HMRC

Valuation Office Agency
Complain about VOA

Stage 1: When we receive your complaint

We first assess your complaint to see if it is ready for our office. This is carried out by our First Contact Team.

The First Contact Team will check that the department has had a proper opportunity to consider your complaint.

We cannot look into your complaint until it has gone through the department's own two stage complaints procedure. If the organisation has not had the opportunity to deal with your complaint fully, we will return your papers to you with a letter asking you to contact the relevant department again.

They may successfully resolve your complaint at this stage without further need for our involvement. If, however, you remain dissatisfied after the department has considered your complaint fully, you can ask us to investigate.

We expect you to bring your complaint to us within six months of your final reply from the organisation.

Stage 1: When we receive your complaint

Stage 2: Investigation

Stage 3: Resolution

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