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Contact the organisations

HM Revenue & Customs
Complain about HMRC

Valuation Office Agency
Complain about VOA

Publications

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All links open a PDF file in a new window.

Press Release - 12 July 2016

Annual Report 2016 press release [PDF 213KB]

Leaflets

Making a complaint to the Adjudicator [PDF 112KB]
AO1 - The role of the Adjudicator [PDF 329KB]
AO1 - Rôl y Dyfarnwr [PDF 498KB]
Unacceptable customer behaviour [PDF 69KB]
Complaints about our service [PDF 60KB]
Authority Form [55KB]

Annual reports

2016 annual report [PDF 2.4MB]
2015 annual report [PDF 792KB]

For reports prior to 2015 please see the National Archive Website

Service level agreements

Service level agreement with HM Revenue & Customs [PDF 326KB]

Business plans

2016-2018 Business Plan [PDF 1.1MB]
2015-2016 Business Plan [PDF 1.7MB]

For business plans prior to 2015 please see the National Archive Website

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