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Contact the organisations

HM Revenue & Customs
Complain about HMRC

Valuation Office Agency
Complain about VOA


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Press Release - 13 June 2019

Annual Report 2019 press release [PDF 205KB]


Making a complaint to the Adjudicator [PDF 112KB]
AO1 - The role of the Adjudicator [PDF 329KB]
AO1 - Rôl y Dyfarnwr [PDF 498KB]
Unacceptable customer behaviour [PDF 69KB]
Complaints about our service [PDF 60KB]
Authority Form [55KB]

Annual reports

2019 annual report [PDF 4.9MB]
2018 annual report [PDF 1.18MB]

For reports prior to 2018 please see the National Archive Website

Service level agreements

Service level agreement with HM Revenue & Customs and Valuation Office Agency [PDF 431KB]

For service level agreement reports prior to 2017 please see National Archive Website

Business plans

2018-2020 Business Plan (PDF 1,1MB)
2016-2018 Business Plan [PDF 1.1MB]

For business plans prior to 2015 please see the National Archive Website

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