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Contact the organisations

HM Revenue & Customs
Complain about HMRC

Valuation Office Agency
Complain about VOA

Welcome to the Adjudicator's Office

The Adjudicator acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), and the Valuation Office Agency (VOA), across the United Kingdom.

It is a free and impartial service for all.

How to make a complaint   What we can/cannot help with
Before we look at your complaint you will need to have completed stage one and stage two of the organisation's own complaints procedure, and have received a final response from them.
You must then write to us with the details of your complaint.

Find out more about how to complain
  We investigate and help to resolve complaints from individuals and businesses who remain unhappy about the way their affairs have been handled.
The Adjudicator cannot consider disputes about policy or matters of law.

Find out more about what we can and cannot help with

Latest updates

Press Release - 12 July 2016

The Adjudicator's press release for her 2016 Annual Report. Go to press releases

2015-16 Annual Report - 12 July 2016

The Adjudicator has published her latest Annual Report. Go to annual reports

New Independent Adjudicator - 11 April 2016

Helen Megarry took up her new role as Independent Adjudicator with effect from 11 April 2016. Helen was previously the Deputy Housing Ombudsman for the Housing Ombudsman Service.

Case studies

We have added case studies covering all of the departments we deal with. Go to case studies

Picture of The Adjudicator Helen Megarry
The Adjudicator
Helen Megarry
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