The Adjudicator's Office logo Site map
home how we work how to complain learning from complaints publications contact us
Contact the organisations

HM Revenue & Customs
Complain about HMRC

Valuation Office Agency
Complain about VOA

Welcome to the Adjudicator's Office

The Adjudicator acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), and the Valuation Office Agency (VOA), across the United Kingdom.

It is a free and impartial service for all.

How to make a complaint   What we can/cannot help with
Before we look at your complaint you will need to have completed tier one and tier two of the organisation's own complaints procedure, and have received a final response from them.
You must then write to us with the details of your complaint.

Find out more about how to complain
  We investigate and help to resolve complaints from individuals and businesses who remain unhappy about the way their affairs have been handled.
The Adjudicator cannot consider disputes about policy or matters of law.

Find out more about what we can and cannot help with

Latest updates

Changes to our process - 2019

The Adjudicator has published changes to case work process. Go to changes to our process - 2019

Press Release - 13 June 2019

The Adjudicator's press release for her 2019 Annual Report. Go to press releases

2018-19 Annual Report

The Adjudicator has published her latest Annual Report. Go to annual reports

Service Level Agreement

The Adjudicator has published the new Service Level Agreement between the Adjudicator, HM Revenue and Customs and the Valuation Office Agency. Go to Publications


Picture of The Adjudicator Helen Megarry
The Adjudicator
Helen Megarry
 Crown Copyright | Disclaimer | Freedom of Information | Privacy